1.6.6.1: Service Improvement

Improve service to citizens.

Other Information:

First, to improve service to citizens. Citizens do want simply want services to be available through a choice of channels. Rather they want services to be delivered in an integrated way across channels. Citizen service transformation programmes therefore focus on achieving an integrated view of customer interactions across all channels.

Stakeholder(s):

• Citizens

Indicator(s):

Indicator:1

Content