A manifesto for change in the delivery of public services


Start: 2010-02-28, Publication: 2010-11-25


We are publishing a series of White Papers dedicated to understanding citizen service transformation and how governments can make it a reality. This first White Paper sets out an overview, looking at: * how citizen service transformation differs from traditional e-government approaches, * the Citizen Service Transformation Value Chain - a practical tool developed by CS Transform to help governments understand and deliver the changes needed for successful service transformation, * the support and resources that CS Transform can make available to help you succeed.

We ... welcome feedback on the paper, so we can work to improve it over time. Please email us your comments to


Name:Owen Ambur


Name:CS Transform


CS Transform brings together a team of experts who have worked at the leading edge of this agenda across the world over the last ten years: building the vision for citizen service transformation; developing strategies and roadmaps for citizen service transformation; and - most importantly - delivering citizen service transformation in practice . We have also - both as e-Government leaders and as consultants - made many mistakes and learned many painful lessons.