1.2.1.1: Virtual Franchise Businesses

Put into place a number of agile cross-government virtual "franchise businesses" based around customer segments.

Other Information:

The model puts into place a number of agile cross-government virtual "franchise businesses" based around customer segments. These franchises are responsible for gaining full understanding of their customers' needs so that they can deliver quickly and adapt to changing requirements over time in order to deliver more customer centric services - which in turn, is proven to drive higher service take-up and greater customer satisfaction.

Stakeholder(s):

• Customer Segments

Indicator(s):

Indicator:1

Content