1.2: Business Model
Embed the vision and strategy within a new and effective business model which enables the machinery of government to deliver
citizen-centricity in practice.
Other Information:
Second, the vision and strategy need to be embedded within a new and effective business model which enables the machinery
of government to deliver citizen-centricity in practice. It is failure to address this requirement for a new business model
which, arguably, has been the greatest weakness of most traditional e-government programmes. For the most part, the transition
to e-government has involved overlaying technology onto the existing business model of government: a business model based
around unconnected silos - in which policy-making, budgets, accountability, decision-making and service delivery are all embedded
within a vertically-integrated delivery chain based around specific government functions. The experience of governments around
the world over the last two decades is that this simply does not work. So what is the new business model which is required
to deliver citizen service transformation? Many attempts have been made by governments to introduce greater cross-government
coordination, but largely these have been "bolted on" to the underlying business model, and hence experience only limited
success. Globally, there are only two approaches which are currently looking to build a genuinely new business model for transformation.
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