1.4: Transformation Roadmap
Other Information:
Finally, it is essential that the vision, strategy, business model and policies for citizen service transformation are translated
into an effective Delivery Roadmap. Since everything can clearly not be done at once, it is vital to map out which elements
of the citizen transformation programme need to be started immediately, which can be done later, and in what order... our
experience has been that a phased approach is the most successful. Typically, an effective Delivery Roadmap will cover five
main phases.
Indicator(s):
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