1.3: Policy
Set out international lessons learned on the full range of Policy Products needed to deliver transformation. Other Information:
Policy Products - We define a "Policy Product" as: any document which has been formally adopted on a government-wide basis
in order to help achieve the goals of citizen service transformation. These documents vary in nature (from statutory documents
with legal force, through mandated policies, to informal guidance and best practice) and in length (some may be very lengthy
documents; others just a few paragraphs of text). Policy Products are important drivers of change within government: first
because the process of producing them, if managed effectively, can help ensure strategic clarity and stakeholder buy-in; and
second because they then become vital communication and management tools. Over recent years, several governments have published
a wide range of Policy Products as part of their work on Interoperability Frameworks and Enterprise Architectures, and other
governments are therefore able to draw on these as reference models when developing their own Policy Products. However, we
believe that the set of Policy Products required to ensure that a holistic, government -wide vision for citizen service transformation
can be delivered is much broader than is currently being addressed in most Interoperability Frameworks and Enterprise Architectures.
Leading governments are starting to redress this gap, but very largely not within the framework of their work on interoperability.
This might not matter, except for the fact that global organisations such as the World Bank and the UN are currently investing
heavily to ensure that developing countries establish e-Government Interoperability Frameworks. While the intention behind
this is right - to ensure that e-Government investments in developing countries take place within a broader, citizen-centric
context - there is a real risk that these donor organisations are encouraging developing countries to adopt inadequate policy
frameworks just at the time when these are being left behind in leading countries as they move from a traditional e-Government
agenda towards citizen service transformation. We have therefore prioritised this as an area for detailed work, and are publishing
alongside this manifesto a companion white paper called "Beyond interoperability: a new policy framework for e-Government",
which sets out international lessons learned on the full range of Policy Products needed to deliver transformation.
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