Step 8: Recruitment & Retention

Focus on recruiting and retaining good employees

Other Information:

While Step 7 outlined an external strategy, the next three steps cover, in detail, the internal strategy—how your agency's internal processes will support the customer-focused vision.

Objective(s):

8.1: Training & Compensation

8.2: Employee Turnover

8.3: New Hire & Training Costs

8.4: New Ideas

8.5: Employee Perceptions

8.6: Recruitment

Content