6.1: Customer Focus

Establish a customer-focused vision.

Other Information:

Establish your agency's customer-focused vision using all the information in these steps. The vision statement should be simple and may also identify what the company does not want to be. Sample vision statements include: * "Absolutely, Positively Overnight" by Federal Express * L.L. Bean's promise of "Guaranteed. Period."; and * Google's "Do no evil"

Indicator(s):

Indicator:1

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