5.3: Best Practices
Use best practices to drive process redesign and enablement. Other Information:
Best Practices Drive PR/E -- There are a series of best practices for driving process redesign and enablement in this environment.
Governance must include the precise definition of the user population and who owns it. The only way an architect will be able
to handle the ever increasing volume of user types (roles), explosion of data exchanges, and the need for audit and quality
control will be through the ability to manage and access a large library or repository. This library will contain available
and certified processes, accessible through the Service Integration Model. They will be used to build the solutions for Service
Oriented government. In the future, the number of processes and data exchanges will increase by orders of magnitude. Generating
services for the customers on a continuous basis requires governance and management of complicated processes and data exchanges.
This will put pressure on tool vendors to let users create usage scenarios and match them to the inventory of available processes.
Business Process Management (BPM) technologies are already beginning to handle these challenges. BPM is used to build and
model business processes with easy, variable changes to test many potential process scenarios. Once an existing process is
thoroughly understood, new variables and changes can be introduced to examine how they will affect the process without the
risk of real world implementation. As critical processes are redesigned and documented in various models, they will be monitored
and compared to targets. Interactive management contingency features will be available in the event of processes going out-of-control.
Governance entities will review processes for continuous improvement.
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