5.2: User Access
Move to a paradigm in which the “government” provides cross-agency, coherent and cohesive Life Cycle Event-based services. Other Information:
The aim of PR/E is to move from a paradigm in which the “agency” provides standard access to a standard service to one in
which the “government” provides cross-agency, coherent and cohesive Life Cycle Event-based services. To choose a service end
users will “reach into” a secure, networked environment. It will make the "Boutique On-Demand" self-service concept described
in Chapter One a reality. Services will be an extension of the "Google/Amazon/Salesforce.com Model,” whereby initial administrative
work will be completed before the user arrives at an agency site. There will no doubt be a struggle over ownership and contractual
of this data (the initial Web interface that greets citizens) because it will point to the “answers.” This means that the
data will need to be customizable based on usage patterns such as frequency of visits, browsing vs. buying, etc. Process enablement
will need to account for the spectrum of potential users having diverse needs and anticipated levels of service. For government,
this will raise acquisition and security issues. Current security and privacy systems are not robust or scalable enough to
handle this new form of government presentation and use. Such systems will need to be developed to support the CEOG.
Indicator(s):
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