2.5: Applications and Service Levels

Access appropriate applications and be assured of a guaranteed Service Level performance.

Other Information:

Implications for Virtualization of Services and Vertical Government Integration -- COSs can access appropriate applications and be assured of a guaranteed Service Level performance, regardless of location. In the same manner that commercial organizations rely upon SalesForce.com for customer relationship management applications, instead of purchasing their own, Government COSs can subscribe to common applications – such as contact center or help desk support – to execute needed services without regard to the location of the application or physical assets that support it. This pattern is applicable to vertical applications and is compatible with Community of Service clouds. In this model, agencies executing similar core mission functions can subscribe to the same “best practices” services.

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