1: Virtual Government

Describe and model the conceptual platform supporting Citizen Enabled Open Government

Other Information:

As government moves from a “bricks and mortar” delivery of services to a technology-enabled model that enables resources to be managed virtually, it’s allows the response to emergent needs to happen more quickly, dependably, securely and cost effectively. Government will gain capacity to focus on managing the provision of complex services known as “value chains” – ranging from health care, public safety, all the way to things like restaurant licensing--in a way that will support single, unified pools of data offering seamless interaction among all service providers in a chain. This emerging model would improve government services around so-called Life Cycle events, such as birth, death, and health emergencies, resulting in lower inventories, shortened waiting times and higher customer satisfaction. As these delivery vehicles mature, the point of origin of individual services will become less obvious. While there continue to be a lead agency or champion responsible for each Life Cycle event, providers will become increasingly anonymous and even immaterial to recipients of services. Ensuring the performance of CEOG requires measuring the effectiveness of the entire value delivery chain as well as the contribution of each participant in the outcome. Each link in the value chain must be evaluated to determine contributions to cost, schedule and performance. Ongoing assessments will make it easier for policy-makers and executives to understand underlying causes of problems in service delivery. Assessment also provides a basis for continual improvements. When implemented, Citizen Enabled Open Government will have: * A citizen-centric and service orientation. * Ubiquitous access to reliable, non-redundant, secure data. * A service infrastructure that more effectively and efficiently supports business and mission operations, utilizing innovative technologies and strategies, such as cloud computing; * A paradigm shift in mission business-process models that focus on cross-agency value chains and leverage automation to streamline operations and reduce the number of human interactions required for routine functions. This target represents government operations in the longer term – perhaps 15 years from today. Recognizing that enterprise architects and government executives need more tangible guidelines, our work seeks to address incremental steps toward this target; steps that will provide current value and/or value in the near term (3-5 year time horizon).

Stakeholder(s):

• Citizens: Citizens will realize benefits: * On demand, self–service capabilities. CEOG optimizes self-service opportunities far beyond current approaches, enabling citizens to complete requests for services in real-time, often with forms pre-populated with citizen data on file. It will also allow citizens to tailor service requests to their needs and accelerate receipt of services. (Enabling self-service will reduce staff requirements for routine and repetitive tasks and activities.) * Data Transparency and Access to Records Citizens will be able to easily access and retrieve needed data using cell phones and laptops anywhere in the world. The system will reduce redundancy, ensure eligibility for services, and appropriately provision services based on policy objectives and desired citizen and/or government outcomes.

Objective(s):

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