1.6: Increasing user awareness of service delivery options

Promote electronic service delivery options more prominently, so it is easier to find and access government services.

Other Information:

The Australian Government will promote its electronic service delivery options more prominently, so it is easier to find and access government services. AGIMO will work closely with agencies such as the Department of Human Services, the Department of Employment and Workplace Relations, the Department of Industry, Tourism and Resources, the Department of Health and Ageing, the Department of Education, Science and Training, the Australian Taxation Office and others to increase user awareness. Despite efforts to date including creating facilities such as australia.gov.au, Australia’s Use found a lack of awareness about services available over the Internet. This is a significant barrier to greater e-government uptake and indicates the need to consolidate and more effectively promote government online services.

Indicator(s):

Indicator:1

Content