1.2: Measuring user needs and preferences

Develop a consistent and coordinated approach for agencies to measure the use of and satisfaction with their services.

Other Information:

The government will develop a consistent and coordinated approach for agencies to measure the use of and satisfaction with their services. Not only will agencies be better able to respond to user needs, a consistent approach across government will also allow an aggregate picture of use and satisfaction levels, enabling a whole of government approach to meeting the needs of users. The needs of specific groups, such as the disabled, can be better identified and addressed. Government policy development and implementation will be better informed. AGIMO will complement agency-based measurements with annual overall measurements of the use of and satisfaction with e‑government services.

Indicator(s):

Indicator:1

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