Customer Service Plan 2011

Strategic_Plan

Publication: 2012-04-24

Source: http://www.treasury.gov/open/Documents/Treasury%20Customer%20Service%20Plan%20FINAL.pdf

Executive Summary -- As part of its mission managing the U.S. Government’s finances and resources, the Department of the Treasury serves millions of customers. As required by Executive Order 13571 on Streamlining Service Delivery and Improving Customer Service, the Department has developed this plan, which identifies specific actions and initiatives which will further advance Treasury’s customer service over the next year, focusing on one signature initiative and three key service areas.

Content

Visions

Missions

Values

1: ELECTRONIC TRANSCRIPT DELIVERY APPLICATION ON IRS.GOV

2: ELECTRONIC PAYMENTS TO BENEFICIARIES

3: PERMITS ONLINE

4: VIDEO COMMUNICATIONS TECHNOLOGY AS A SERVICE DELIVERY ALTERNATIVE