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Customer Service Plan Strategic_Plan Start: 2011-10-30, Publication: 2012-04-27 Source: http://open.commerce.gov/sites/default/files/Cust_Svc_Plan_2011-10-24.pdf As required by Executive Order 13571 on Streamlining Service Delivery and Improving Customer Service, Commerce has developed a plan that identifies specific actions and initiatives to further advance its customer service delivery over the next year, focusing on key service areas and technology-driven initiatives. This plan outlines the key elements of these initiatives.
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