B.: Task Delivery Evaluation
Evaluate how we deliver the most critical tasks online Other Information:
- Conduct usability studies to determine how well the public can accomplish their critical tasks online - Annually monitor
improvements in the public’s ability to complete their most critical tasks (using a standard "scorecard” or similar measurement)
- Interact directly with the public (using social media and other tools), to learn how they want to accomplish their most
critical tasks - Identify critical tasks that may not yet be available online
Indicator(s):
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