1.3: Website Content
Ensure that website content is readily accessible, updated, accurate, and routinely improved. Other Information:
How does your Agency currently ensure that website content is readily accessible, updated, accurate, and routinely improved?
The Webmaster and Web Content Mangers provide and maintain the quality and accuracy of the information posted on VA Web pages.
Information on VA Website must be current, accurate, factual, relevant to the VA mission, spell-checked and grammatically
correct. The content for publication must be approved by appropriate VA management who have line authority over the Web site,
and must be updated as often as necessary to ensure public information is current and accurate. Web pages are written at a
seventh grade level to ensure the broadest level of comprehension for the subject matter presented to the target audience.
Web content managers test pages to ensure that the appearance conforms to the VA’s current look and feel standards, that there
is consistent navigation, that all required links appear on the page, that there is no broken links, and that all mandatory
requirements, include Section 508 compliance, privacy, date stamps and formats are maintained. The VA Enterprise Content Management
System (ECMS) provides Webmasters and content managers with a number of options for authoring content and Web site development.
The ECMS provides automated support of business processes such as content review and approval, change control for tracking
and managing updates, such as versioning and rollback, and compliance verification for specific VA standards and requirements.
Web content is authored and managed solely via the ECMS. This tool must be used by all VA Internet Web sites. VA published
a Web Best Practices Guide in March 2011. VA Web Best Practices Guide provides employees and contractors who work with technical
or content aspects of preparing VA Internet websites in addition to guidance found in 6102. The Best Practices Guide provides
web developers an overview of best practice elements to be included on VA web pages, along with overall considerations for
creating VA websites. This Best Practices guide is subject to VA Directive and Handbook 6102 and does not supersede that document.
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