1.2: Web Resources Management
Ensure that Agency-wide web resources are managed efficiently. Other Information:
How does your agency currently ensure that Agency-wide web resources are managed efficiently (e.g. governance, technology/infrastructure,
hosting, staffing, operations, etc.)? VA has recently established the Web Governance Board (WGB) which is responsible, on
behalf of the Assistant Secretaries of the Office of Information and Technology and the Office of Public and Intergovernmental
Affairs, to set the overarching web communications strategy for VA. The WGB includes representatives from all administrations
across VA and focuses on standardization, enforcement and training for all externally facing sites that VA maintains. The
WGB provides advice, guidance, and information to the 6102 Subcommittee, which is responsible for revising Directive and Handbook
6102 and the Training Subcommittee, which is responsible for setting up a scalable, enterprise-wide web introductory class.
The WG is also the main oversight body for a usability study that will examine the usability of www.va.gov and other highly
trafficked, customer service-oriented VA sites. The usability study will ultimately result in the creation of the Web Standards
Guide, which will provide guidance, in addition to 6102, for the look and feel, branding and navigation of VA’s sites. The
WGB will be responsible for enforcing the standards and continue to train web managers on updates and changes to VA’s policy.
The WGB relies on Program Offices and Facility to update their site’s content to ensure that information posted on the site
is current, accurate, factual, and relevant to VA’s mission. Each facility will appoints a Webmaster/Web Content manager that
reports through each office’s Web Communication team. Each Web Communication team actively engages with the WGB, OPIA and
OIT.
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