FERS 1: Timeliness & Accuracy
REGULATORY AGENCIES WILL EFFICIENTLY PROCESS TRANSACTIONS, COMPLETE MATTERS PENDING BEFORE THEM, WORK TO ENSURE THAT THEY
ACCURATELY INFORM CITIZENS OF THEIR OBLIGATIONS, AND ASSIST THEM IN MEETING THEIR RESPONSIBILITIES IN AN ACCURATE AND TIMELY
MANNER.
Other Information:
Outcomes: • The average time to process a business license has improved over the past three years. • Agencies have decreased
the overall processing times of customer service-related issues (see graph). • To improve communications with the public,
agencies have implemented new programs to disseminate relevant information. • Agencies have increased public access to accurate
information through internet websites, workshops, conferences, newsletters, and press releases (see graph for current outreach
figures). Looking Ahead: • Agencies continue to strive to help citizens complete regulatory functions in an accurate and timely
manner. • Agencies continue to process information in an accurate timely manner, improving quality and further reducing processing
times • Continuation of increased public access to information via websites, department workshops and conferences, newsletters,
and press releases.
Indicator(s):
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