2: Examination Quality
Improve quality of examination by ensuring consistency and quality of searching and examination, and provide internal on-line
tools.
Other Information:
INITIATIVE ● Continue quality improvements that began with the adoption of a new quality standard and quality review process
in fiscal year 2003 by: – Increasing the use of quality review findings by analyzing and incorporating the results in training,
examination guidelines and policies, and manuals – Creating comprehensive new employee training programs and procedures manuals
for all examination-related positions – Revising the final office action metrics by measuring and reporting on the quality
of all Trademark final work rather than just final refusals – Exploring the creation of web-based search tools, data mining,
and automated preliminary searches so that examining attorneys can search more effectively
Indicator(s):
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