5.3: Program Management and Customer Service

IMPROVE NUTRITION ASSISTANCE PROGRAM MANAGEMENT AND CUSTOMER SERVICE

Other Information:

USDA is strongly committed to maintaining a high level of integrity and efficiency in nutrition assistance programs. The Department also works proactively to prevent errors and other problems. New communication and e-commerce technologies present a prime opportunity for USDA to serve its customers and work with its partners more effectively. The Department plans to make, and will encourage State and local partners to make, targeted, cost-effective investments to enable it to bring its programs and business into the digital age. For example, USDA recently completed conversion of the Food Stamp Program to electronic benefit transfer (EBT), a system that allows recipients to authorize transfer of their Government benefits from a Federal account to a retailer account to pay for products received. For the future, USDA is working to expand the use of EBT in the WIC program.

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