6.2: Electronic Citizen Delivery

Improve the electronic delivery of service to the public

Other Information:

key areas of the FOIA process are under review with the intent of improving the electronic delivery of service to the public. The process is being formulated and tested to implement the option for citizens to submit FOIA requests to Departmental Offices on-line in addition to continuing the option of submitting FOIA requests in hard copy. The second improvement involves the electronic reading room, or repository of previously released information, including frequently requested items. Cloud technologies are being looked at to provide greater search capability across the Department's FOIA reading rooms and the incorporation of public feedback mechanisms.

Indicator(s):

Indicator:1

Content