13.2: Freedom of Information Act (FOIA) Program

Focus on continuous process improvement, to move closer to achieving greater operational efficiency and improved customer service.

Other Information:

As discussed in the section "Excellence in Processing FOIA Requests," Treasury will continue to focus on continuous process improvement, to move closer to achieving greater operational efficiency and improved customer service. We will elicit public feedback via our eFOIA website and reading room to identify additional opportunities to improve customer service, including assessment of Treasury’s capacity to analyze, coordinate, and respond to FOIA requests in a timely manner, together with proposed changes, technological resources, or reforms that Treasury determines are needed to strengthen its response processes; and discussions of how Treasury will reduce its pending backlog of outstanding FOIA requests by at least 10 percent each year, such as in our FOIA Improvement Plan located at http://www.treas.gov/foia/reading-room/index.html, and linked from our open government website. Providing prompt responses to FOIA requests keeps the public apprised of specific informational matters they seek.

Stakeholder(s):

• FOIA Requesters

Indicator(s):

Indicator:1

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