12.1: Paperless Treasury

Improve the public's experience interacting with Treasury while effecting operational efficiencies of several key Treasury activities.

Other Information:

Treasury's flagship initiative, Moving to a Paperless Treasury, is designed to improve the public's experience interacting with Treasury while effecting operational efficiencies of several key Treasury activities. These activities range from disbursement and collection of select federal government payments and receipts, to improving electronic tax return filing capabilities. The desired outcome of paperless disbursement and collection activities are cost savings/avoidance for the government and improved flexibility and response to customers. Our flagship initiative also looks inward at Treasury's administrative processes in order to reduce our dependence on paper, while exploring how we can use technology to transition to more electronic means of communications and operations. Planned activities include enabling electronic submission of FOIA requests for improved submitter experience, and more streamlined internal processes in other operational areas to improve performance time and effect cost efficiencies. This initiative supports Treasury's goal of management and organizational excellence, with expected outcomes to provide an improved citizen-centered experience, while promoting accountability and transparency. The results of successful implementation of this initiative, specifically in regards to improvements in administrative processes, are expected to be transferrable to other agencies to help them gain greater operational efficiencies. For each activity identified under this initiative, key stakeholders are being identified to ensure appropriate engagement opportunities are offered and notice given well in advance of implementation. Key stakeholders identified to date include members of the public, Treasury employees, Congress, and the Office of Management and Budget. Where the open government activities directly impact the public, the performance measures will include customer satisfaction feedback. As much as possible, citizen engagement and collaboration tools will be utilized to allow for public discussion of the initiative.

Stakeholder(s):

• The Public

Indicator(s):

Indicator:1

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