3.3.2: Channel Transformation Strategy

MUST have a Channel Transformation Strategy which addresses the following elements:

Other Information:

Channel Transformation Strategy: building a new channel management approach centred around the needs and behaviour of citizens and businesses. The key concerns of such an approach include: - Channel Optimization; - Channel Shift; - Cross-Channel Management; and - development of a “Mixed Economy” in service provision through private and voluntary sector intermediaries.

Indicator(s):

Indicator:1

Content