3.2.3: Citizen Empowerment

MUST have a Citizen Empowerment Framework, which encourages and enables service innovation in the Citizen-to-Citizen, Business-to-Citizen, and Citizen-to-Government sectors.

Other Information:

Citizen Empowerment: the internal cultural changes and external market-enabling actions which enable governments to engage with citizens and businesses as active co-creators of public services, rather than their passive recipients.

Indicator(s):

Indicator:1

Content