7.5: Information Availability and Accessibility

Enhance the availability and accessibility of information.

Other Information:

The ACT Government has continued to develop fast and efficient integrated service delivery through its Canberra Connect shopfront, telephone and online operations. Canberra Connect will continue to improve information and payment services by accelerating the deployment of technology that provides: • a self-service system for frequently asked questions (FAQs), integrated directly with a public feedback and enquiry website; most ACT Government agencies are connected to this popular and effective self-service technology • an online system enabling customers to track progress of requests for services from the ACT Government such as reports of potholes or graffiti • Smart Forms payment technology, providing flexible, integrated electronic forms and secure online payments from citizens and businesses to government. Canberra Connect will progressively implement other information and payment services to continue to improve access to ACT Government services. In addition, the public library collections will continue to be refreshed through the acquisition of contemporary resources.

Indicator(s):

Indicator:1

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