1.1: Web Strategy
[Compile] an Agency-wide web strategy. Other Information:
Does your Agency currently have an Agency-wide web strategy? Yes. The Agency Strategic Plan (please see http://www.socialsecurity.gov/asp/plan-2008-2013.html)
provides overall strategy, including the strategy for providing service over the Internet. The agency Strategic Information
Technology Assessment and Review (SITAR) process allocates IT development resources annually. This approach provides the flexibility
necessary for continuous evaluation of Internet customer satisfaction and available resources, and to adjust our electronic
service plans accordingly.
Indicator(s):
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