2: Centre and Frontline
RECAST THE RELATIONSHIP BETWEEN THE CENTRE AND THE FRONTLINE Other Information:
Strong national entitlements, performance management and regulation from the centre help guarantee excellent public services
for citizens and communities. However, if local public services are too focused on meeting national objectives they may fail
to fully respond to local challenges and need. Setting out high standards for all services at a national level, but not prescribing
the means to achieve them, means government can take a ‘Total Place’ approach to public services. This frees up the frontline
to determine what works best for their local areas and communities, and to respond to the user-driven direction outlined in
the previous chapter. Local flexibility to innovate helps government to deliver better quality public services, more efficiently.
Objective(s):
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