1.2: Digitalised Public Services

Accelerating the move to digitalised public services, enabling transactions that are online, personalised, flexible, and time-and cost-efficient

Other Information:

Actions: accelerating the move to digital services -- We will invest £30 million with UK Online to support the development of the national Plan for Digital Participation to get more than one million people online in the next three years. We will roll out the groundbreaking ‘Tell Us Once’ service for births and deaths nationally, together with local government, in 2010. We will work with local government partners to pilot ‘tell us once’ for people’s change of address in selected areas for 2011. if these pilots are successful we will then aim to roll the programme out nationally. We will accelerate plans to drive more rapid transition to online and personalised services. Departmental channel strategies will set out service by service how transactions with government will move online as rapidly as possible, with a view to targeting near 100% by 2014. they will need to address extending online access to the digitally excluded population and funding considerations. The strategies will inform a Digital Britain Roadmap, which will be produced by the end of 2010. this will focus on transition plans for key services such as student loans, Jobseeker’s Allowance and Child tax Credits to be online, and by Budget 2010 we will have set a timetable for an online Child Benefit service. users of these services – families with young children, young adults and unemployed people – will be a priority for targeting the digital inclusion work, to ensure that they are able to access services online as the services are made available. We will make it easier for public services to join up, by establishing a set of common protocols and reviewing the legal framework that governs the way in which public services exchange information. We will also join up and transform Directgov, nhs Choices and Business link so that they provide a platform for departments to design and deliver personalised digital services. Directgov will champion citizens’ perspectives to help departments to design and deliver excellent digital services. We will collect all VAT returns and employer tax returns exclusively online by 2011 and we will streamline engagement with the tax system through use of diverse communications channels. We will encourage local authorities to increase to at least 80% the proportion of applications for school places being made online by 2011/12.

Indicator(s):

Indicator:1

Content