1: Program Management & Administration

Ensure an adequate administrative support infrastructure is in place to support all of the agency's programs.

Other Information:

Program Management & Administration ensures an adequate administrative support infrastructure is in place to support all of the agency's programs. This support infrastructure includes salary and administration for: * Executive Direction (e.g., Administrator's office, the Office of Performance Management and the Chief Financial Officer, Office of the General Counsel, Office of Communications and * Agency-wide costs, such as rent and telecommunications that are managed centrally by the Agency. * Office of the Chief Information Officer, which provides information technology leadership, products, services and operational support for the SBA and its programs. * Management & Administration, which plans, implements and oversees administrative support across the Agency, such as human resources, correspondence, facilities and real estate, asset management, property inventory, fleet management and operations, office equipment and administrative services, physical and building security, records management, and mail and print management. * Office of Field Operations and SBA's district and regional offices, which are responsible for the direct execution of all of SBA's products and services. Public Liaison).

Stakeholder(s):

• SBA Adminstrator
  • Executive Direction (Performer)


• Office of Performance Management
  • Executive Direction (Performer)


• Chief Financial Officer
  • Executive Direction (Performer)


• Office of the General Counsel
  • Executive Direction (Performer)


• Office of Communications
  • Executive Direction (Performer)


• Office of the Chief Information Officer
  • IT Leadership (Performer): provides information technology leadership, products, services and operational support for the SBA and its programs.


• Management & Administration
  • Administrative Support (Performer): plans, implements and oversees administrative support across the Agency, such as human resources, correspondence, facilities and real estate, asset management, property inventory, fleet management and operations, office equipment and administrative services, physical and building security, records management, and mail and print management.


• Office of Field Operations
  • Product & Service Execution (Performer): responsible for the direct execution of all of SBA's products and services.


• SBA's District Offices
  • Product & Service Execution (Performer): responsible for the direct execution of all of SBA's products and services.


• SBA's Regional Offices
  • Product & Service Execution (Performer): responsible for the direct execution of all of SBA's products and services.

Objective(s):

2: Small Business Needs

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