4.4: Information and Technology

Information and related technology will be managed effectively and securely through SBA leveraging data and systems to support program execution and promote cost efficiency

Other Information:

The following outcome measures will determine success in meeting this Objective: 4.4.1 Continue the Agency’s progress toward “Enterprise Architecture” by aligning Agency’s program and systems. 4.4.2 By FY 2008, standardized Information Technology (IT) portfolio selection, control, and evaluation processes and performance metrics will be developed and used to gauge the progress of investments and their contribution to program outcomes. 4.4.3 SBA will continue to achieve efficiencies of business processes and cost reductions by taking advantage of the economies of scale offered by participating in common E-Government solutions and technologies. Strategy: The Office of the Chief Information Officer (OCIO) will focus on maximizing service delivery while minimizing the cost of operations associated with both government-wide and Agency systems. Internally, the Agency is building the capacity to deliver web services both directly and in collaboration with the Federal community. This includes efforts to deliver SBA’s internal core businesses online (e.g., procurement, travel, training, human resources). Externally, SBA is collaborating with the private sector to sensitize and educate small businesses on the importance of the Internet to their survival and growth and on methods of utilizing e-Commerce through distance learning tools, to create training and education programs with resource partners, and to advocate for infrastructure improvements and legislation that help small businesses get online. SBA is also working to deliver all of its goods and services online, expanding its outreach to more small businesses and providing more user-friendly assistance to help them succeed. OCIO will regularly evaluate and improve the design and functionality of SBA’s web presence to make it more citizen-centered, using district websites as channels of delivery, offering transactional help, and providing personalized and interactive tools to help small businesses succeed. The site will offer web services; interactive, personalized information; and cross Agency, multi-functional and intergovernmental services, featuring a number of cross Agency initiatives.

Indicator(s):

Indicator:1

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