3.1: Homes and Businesses
Restore Homes and Businesses Affected by Disaster Other Information:
The following outcome measures will determine success in meeting this Objective: 3.1.1 Percentage of businesses sustaining
economic injury that remains operational 6 months after final disbursement. 3.1.2 Percentage of businesses sustaining physical
damage restored within 6 months after final disbursement. 3.1.3 Percentage of homeowners restoring their homes within 6 months
of final disbursement. 3.1.4 Percentage of renters restored within 6 months after final disbursement. 3.1.5 Customer satisfaction
rate. Strategy: These outcomes are used because they address the effectiveness with which the SBA is able to make disaster
recovery loans to businesses, homeowners, and renters. The purpose of these loans is to help people recover quickly after
a disaster by getting their properties restored and usable for its former purposes. Beyond the obvious humanitarian purpose,
assisting in recovery has significant economic benefits to the community, as it allows normal commercial activity to resume.
The devastation of disasters is only resolved if a community’s tax base is reestablished. The sooner businesses receive loan
approval and funding to initiate repairs, the sooner repairs can be completed and recovery begins. Rapid recovery is particularly
important to sustaining the continued viability of small businesses. Additionally, customer satisfaction is a very important
measure of the overall effectiveness of SBA’s ODA programs.
Indicator(s):
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