|Documents/RRSD/3: Back to Basics - Clean and Safe Neighborhoods|
City government should restructure its operations around a clear mission: to create clean and safe neighborhoods – and utilize new vehicles and partnerships to deliver these services.
Our efforts to reorganize city government should not only be judged from a financial perspective, but also evaluated by the extent to which services to our neighborhoods are improved. Simply pouring more money into the city’s existing processes for delivering neighborhood services is inadequate. We must also fundamentally rethink what kinds of neighborhood services to provide, and how to provide them. By focusing limited financial resources on core neighborhood services – Response Times, Roads, and Recreation – our office believes that the City can succeed under this criteria. The Roadmap to Recovery emphasizes front-line neighborhood services such as Police, Fire, branch Libraries, Neighborhood Code Compliance, and Park and Recreation Programs. An example of applying a fresh approach to service delivery can be found in the City’s library system: technological advancements provide opportunities to redefine how library services are provided. While we believe in providing a strong system of branch libraries, we also see opportunities to expand the use of technology at each branch to improve service and enhance the role of branch libraries in our communities. Similarly the work done by the Fire Department has changed significantly in the past 25 years – with far more emphasis on a daily basis on emergency medical calls vs. fire calls. As a result, our office sees a need to evaluate our current service delivery model to determine if more efficient ways of deploying a mix of resources dedicated to daily fire calls versus daily emergency medical calls exist. Thoughtfully examining our current service models with a willingness to consider new ideas may allow the City to improve core service delivery, but it requires that the assumption that “the way it’s always been done” be set aside in the city bureaucracy.
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