Reform 1.15: Employee Training

Improve Employee Training Programs.

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In order to improve efficiency and performance, and to bolster staff morale, the City of San Diego must do much more to train city employees in new management techniques. A new leadership and management academy was recently launched for managers and supervisors in the Utilities Department. This program can be cost-effectively expanded to include managers and supervisors from other city departments. The following core training programs should be offered as part of a “Performance Management” curriculum: Project Management Strategic Planning and Performance Measurement Change Management Team Leadership and Communication Customer Service Fundamentals Many of these topics can be deployed using online training programs. Training should target managers and supervisors first, with line employees provided training based on their demonstrated commitment to improved performance in their current jobs and documented potential for advancement.

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