8.3: Customer Service
Adopting Customer Service Best Practices Other Information:
Private sector organizations regularly monitor customer satisfaction and improve service delivery to stay competitive. Customers
demand new ways to access products, services, and support; innovative companies anticipate these demands and improve their
customer-facing operations accordingly. From online check-in for a flight to instant messaging with a sales representative
about a product, many methods that improve customer service also lower costs. New advancements can deliver products and services
both more efficiently and more effectively. With many private sector models, the Federal Government can foster new ideas and
leverage technology and innovation to improve customer service delivery.
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