1.1: Office Automation
Ensure adequate internal office automation support. Other Information:
Measure (Performance Indicator) #1: Reviews of desktop software are performed semi-annually to permit updates of desktop software
on a regular basis so that users stay current with technology. (The OGE IRM staff has worked hard to create a desktop software
system that is relatively easy to maintain and upgrade. All desktop computers in the Agency use the identical software "image."
This enables our staff to carefully test and rollout a single software configuration to each user. This saves a great deal
of time and money for staff support. In addition, it gives the end-user a much more reliable system and provides for the relatively
quick replacement should a system malfunction.) Measure (Performance Indicator) #2: Length of time required to respond to
help desk calls. (All user machines should have close to 100% uptime. Our system has been designed to be reliable and stable.
However, sometimes users do have problems or questions. As such, we provide a help desk which is equipped to assist the user
in a timely manner.) Ideal (Performance Goal) - In response to a request for assistance from an employee, an IRMD staffer
will contact the employee/visit the employee=s work station within 30 minutes. Measure (Performance Indicator) #3: Percentage
of work process improvement projects (i.e. GPEA-related) completed on schedule. (IRMD staff will use its technology expertise
to assist users in identifying processes which can be improved with technology. Also see Objective #4, E-Commerce) Ideal (Performance
Goal) - All project deadlines are met. Measure (Performance Indicator) #4: Maximize system reliability while balancing cost
factors. The OGE has a limited administrative budget. As such, great care must be put into making the systems reliable without
spending too much money. By carefully testing and standardizing our software and hardware, we are able to ensure maximum reliability.
Indicator(s):
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