Documents/NRCWIP/1: Web Improvement/1.2: Web Resources Management

1.2: Web Resources Management

Ensure that Agency-wide web resources are managed efficiently.

Other Information:

How does your agency currently ensure that Agency-wide web resources are managed efficiently (e.g. governance, technology/infrastructure, hosting, staffing, operations, etc.)? As a small agency, the NRC efficiently manages a single, centralized website as our primary conduit for delivering a wealth of online information to the public. This site is locally hosted at NRC headquarters in Rockville, Maryland, enabling us to manage automated backups of the site content through a centralized electronic system. We also ensure efficient content delivery and continuity of operations (COOP) for the primary website through a global distributed computing network, which comprises more than 65,000 secure servers deployed in 70 countries. This network monitors the Internet in real time and gathers information about Internet congestion and vulnerability problems as they arise. Using this intelligence, the network dynamically optimizes routing across the Internet to avoid trouble spots, replicate packets, and compress Web content and applications. In that way, the network ensures fast, reliable, and secure delivery of web content from distributed servers in close proximity to the NRC's public website visitors, while allowing agency staff to retain control over how content is deployed and handled. Because of the efficiency and reliability of this global distributed computing network, we are able to effectively manage more than 40,000 pages of public site content, and incorporate more than 650 updates and additions each month. In so doing, we adhere strictly to Management Directive 3.14, "U.S. Nuclear Regulatory Commission Public Web Site," which governs consistent design and efficient management of the www.nrc.gov and other NRC-sponsored (non-nrc.gov) web domains. In particular, this governance addresses the site privacy policy, requirements for developing and publishing content, accessibility standards, and roles and responsibilities of NRC staff who participate in developing and publishing content. In addition, to improve our use of technology, we are diligently working toward the goals set forth in the 25 Point Implementation Plan to Reform Federal IT Management (http://www.cio.gov/documents/25-Point-Implementation-Plan-to-Reform-Federal%20IT.pdf). Implementing this plan is helping us modernize our operations, create new efficiencies, save resources, and improve effectiveness. One of the most important aspects of this reform plan is moving toward cloud-based systems, such as cloud-based online meeting resources and the private cloud hosting platform administered by the General Services Administration. For additional detail, see NRC Meeting Challenges with Improved Technology (http://public-blog.nrc-gateway.gov/2011/06/06/nrc-meeting-challenges-with-improved-technology/).

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