1.3: Website Content
Ensure that website content is readily accessible, updated, accurate, and routinely improved. Other Information:
How does your Agency currently ensure that website content is readily accessible, updated, accurate, and routinely improved?
For www.nasa.gov content, those responsibilities fall to the www.nasa.gov Editorial Board. This group, made up of representatives
from communications, education and program and project offices across the agency, vets content through the appropriate offices
and updates the site 24/7. Results of usability tests are incorporated into feature development to ensure that users' expectations
are met. The board also utilize customer satisfaction surveys, customer feedback email and statistics to continuously improve
website content. There is no uniform agency-wide process for ensuring content on other NASA sites is accessible, updated,
accurate or routinely improved. Individual programs and projects at the Centers and offices at NASA Headquarters manage their
own content and are responsible for a ccuracy and accessibility. Some Centers use web statistics to determine which websites
have the most traffic and which ones do not and may be candidates for decommissioning. Most Centers have a review process
for compliance and all Centers have a requirement for reviewing and renewing registration of public websites on a yearly basis.
There are also periodic security scans conducted for vulnerabilities and non-responsive sites. Most Centers have a defined
process, through Application Control or Change Control Boards for changes to websites in production. There is no agency-wide
process for reporting the results of these center processes or establishing any of them as best practices.
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