1.2: Web Resources Management
Ensure that Agency-wide web resources are managed efficiently. Other Information:
How does your agency currently ensure that Agency-wide web resources are managed efficiently (e.g. governance, technology/infrastructure,
hosting, staffing, operations, etc.)? There is no agency-wide direct coordination or management of web resources. The Office
of the CIO manages resources and infrastructure for www.nasa.gov . Headquarters Mission Support Offices, Centers and Mission
Directorates manage the resources for the remaining sites. Most Centers have a defined process, through Application Control
or Change Control Boards to review for policy compliance (IT Security, Accessibility Guidelines, applicable NASA policies
and requirements, NASA Privacy Policy, Section 508 information, COPPA, export control, etc). There is a requirement for registration
of the website and web application into a NASA-wide inventory tool. Some Centers have required centralized hosting infrastructure
to leverage standardized platforms and tools. Many Mission Directorate web projects are funded independently and are managed
using their own resources, including their own contracts. Some centers have developed a Customer Advocacy service office that
is the central point of contact for web development requests. This allows Centers to review requirements and guide users toward
existing infrastructure and resources that best meet their needs, and assist in project management when needed. As part of
NASA’s Information Technology (IT) Infrastructure Integration Program (I3P), NASA OCIO is changing the way IT services are
managed. This includes establishing a Web Services Board (WSB). The purpose of the Web Services Board is to ensure that the
services provided by the OCIO for the Agency’s Web infrastructure are sufficiently provisioned across the Agency and Centers
and that proper vetting has occurred to ensure quality service for all NASA Information Technology (IT) users. The WSB also
supports NASA’s IT requirements for consistent service and performance, facilitating collaboration across the Agency and maintaining
confidentiality, integrity, and availability of NASA’s OCIO provided IT resources . At the Agency level, there is a website
and web application inventory cleanup initiative underway and to be completed by early December. These efforts will provide
accurate, authoritative information about NASA's complex web presence and underlie the development of the web strategy. There
are also Agency-wide Boards and Working Group that are utilized for NASA-wide process. These include, Web Services Board,
Social Media Working Group, Social Media Center Lead Working Group, and the www.nasa.gov Editorial Board.
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