4.4: Communications
Improve two-way communications with our internal and external customers regarding the IT services we provide. Other Information:
As we transform the delivery model for our IT services at NASA, we must continually engage our customers in priority setting
and investment selection to ensure that we provide the most appropriate mix of information technologies, cost efficiencies,
service levels, and innovation. And, as NASA’s mission changes, so will some of our customers’ IT priorities and, therefore,
our priorities. In order to stay in touch with our customers’ changing needs while also clearly communicating the current
and future capabilities of NASA IT, we must encourage this collaborative partnership to sustain alignment across NASA’s information
technology choices.
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