4.3: Best Practices
Develop and improve enterprise best practices for governance, shared services, capital planning, IT project management, and
performance management.
Other Information:
The effectiveness of IT investment selection, program and project governance, and performance measurement provides the backbone
for NASA’s information technology decision making. The use of boards with diverse stakeholder representation will help strategically
to ensure that IT at NASA becomes increasingly customer-oriented while continuing alignment with NASA’s mission and the capital
planning and investment (CPIC) process. Alignment with the governance component of OMB’s IT Reforms sets the stage for NASA
to collaborate internally and externally to improve investment, program, and performancebased governance in concert with other
Federal Agencies. Intuitive practices and shared services such as the use of a common model to fund Agency IT services and
centralization of functions that manage contract administration, funding, and service level reporting are key areas for evaluation.
Our aim is to provide timely strategic, tactical, and operational decision-making, with transparent, clear, and concise results
that are communicated effectively across our stakeholders.
Indicator(s):
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