2: Service to Members
Respond to a changing environment by enhancing efforts to offer valuable, quality service to members. Other Information:
Strategies: 1. Conduct an annual member satisfaction survey to gather feedback on activities and offerings. 2. Conduct an
annual Washington issues survey to shape and prioritize activities in the Washington office. 3. Conduct evaluations after
each conference and training event. 4. Attract and retain a knowledgeable, talented and diverse staff, and provide staff with
continuing education opportunities. 5. Adopt efficient and effective internal operating procedures. 6. Maximize the use of
technology. 7. Annually evaluate investments and assets to ensure the long-term financial stability of the organization. 8.
Annually evaluate staff, processes and equipment to make adjustments to maximize resources and service efforts.
Indicator(s):
|
