8.5: Learning & Improvement
Build a culture of learning and improvement Other Information:
Build a culture of learning and improvement: Leaders should take a leaning approach to the use of performance measures, which
calls for employees to acknowledge problems, question basic assumptions, and invest their ingenuity to solve problems. In
the long-run, an emphasis on learning will generate greater dividends than a punitive approach that would lead federal managers
responding defensively.
Indicator(s):
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