5.1.1: Targeted Service Delivery Areas

Implement, monitor changes, document savings and evaluate visitor response in six targeted service delivery areas.

Other Information:

o Forest Recreation Areas (FRA’s). The FRA’s are being evaluated to determine the level of service that should be provided in each, based on use patterns. Alternate means of providing services are being explored. o Team Management of Parks. Currently five parks are cooperatively managed in order to reduce duplication of administrative services. Additional parks are being evaluated for team management. Implementation of this and seasonal parks will take place as much as possible through retirements and attrition and will be fully implemented by the beginning of the 2008 fiscal year. o Seasonal Parks. Parks with lower day and overnight use are being evaluated to determine which parks may have reduced or no services during low use periods. Some parks may be involved in team management as well as being designated as seasonal parks. o Site-specific reservation system. A system was implemented during the 2005 camping season that allows visitors to select their own campsite when making a reservation. The full payment for camping is also collected at the time the reservation is made. o Contact station staffing. Hours of operation and staffing for contact stations will be adjusted according to historic visitor use patterns, rather than the current practice of consistent hours throughout the park system. o Automated self-pay systems and increased selfregistration. Investigate methods to reduce costs via greater user self-service.

Indicator(s):

Indicator:1

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