3: Operations
Ensure that LSC operates efficiently and effectively. Other Information:
Performance Measures: Average lapsed time for LSC report production. LSC will measure the average time from program visits
to issuing reports from OCE, OPP, or from joint visits as a measure of efficiency. Achieve conformance with benchmark staffing
levels for administrative staff. LSC will measure efficiency in its administrative units by reporting on benchmark levels
of staffing for LSC vis-a-vis other similar organizations on a periodic basis. Achieve conformance with benchmark office
space requirements. LSC will benchmark its space needs against other similar organizations and report on its conclusions on
a periodic basis. To measure effectiveness, LSC has adopted four performance measures: Diversity of LSC staff and leadership.
As with grantees, LSC will report annually on the diversity of its staff and leadership. Amount of training provided for
LSC staff where needs have been assessed. LSC will report annually on the amount of training, including technology training,
provided for its staff. The number of training opportunities will be considered an indicator of the effectiveness of LSC staff
in performing their jobs. Administrative costs as a percentage of the total LSC appropriation. In keeping with how some
other non-profit organizations measure administrative effectiveness, LSC will report annually on its administrative costs
as a percentage of the total LSC appropriation. Achieve conformance with benchmark IT sophistication levels. Effective
organizations must maintain a modern information technology infrastructure. LSC will benchmark itself against other similar
organizations and periodically report on its conclusions as an indicator of effectiveness.
Objective(s):
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