2.1: Performance Indicators
Effectively use LSC performance criteria and other indicia of high-quality legal services. Other Information:
The revised LSC performance criteria, the ABA Standards for Providers of Civil Legal Services to the Poor, and data from program
visits and grantee reports will be used to improve the quality and compliance of legal services programs. Five specific strategies
will be pursued. Strategies Encourage programs to use LSC performance criteria in program self-evaluations, planning, and
program development. To encourage programs to improve quality, LSC will encourage grantees to use the LSC performance criteria
in their planning and program development and among the measures that programs use to evaluate themselves. LSC will explore
peer reviews and other evaluation and assessment options to assist grantees. Use the competitive grant process to enhance
program quality. LSC uses the competitive grant process to choose the best applicant where there are more than one and, where
there is only one applicant, to make sure that the applicant is capable of effective and efficient service delivery. As a
part of the competitive grant process, LSC applies the LSC Performance Criteria and gives applicants feedback on the quality
of their application and any weaknesses perceived in the planned program. Over the next five years, LSC will use the findings
in the competitive grant process to work with successful applicants to improve their programs. Use program visits to emphasize
quality and compliance. LSC will increase the number of visits to grantees and will use the reports following visits to identify
suggestions for quality and compliance improvements. LSC will develop a strategy for program visits that assures appropriate
reviews of LSC grant funds. Make better use of data to identify and analyze recurring issues and focus on addressing those
issues. LSC will analyze the data collected during program visits by Office of Compliance and Enforcement (OCE) and the Office
of Program Performance (OPP) and other data that LSC collects to identify issues that appear to be problems in more than one
program. Appropriate training and guidance materials then will be developed and distributed on those issues. Contribute
to the development of the ABA Standards for Providers of Civil Legal Services to the Poor. LSC will continue to work with
the American Bar Association (ABA) on the development of the ABA Standards for Providers of Civil Legal Services to the Poor.
References to the ABA Standards when they are final will be incorporated where appropriate into the LSC performance criteria.
Indicator(s):
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