11: Copyrights Advocacy
Be an effective voice for the principles of copyright, which benefit the public, by providing information and informing the
public debate on copyright issues
Other Information:
Planned Outcome: Increased public understanding of American copyright law and its administration. Performance Measures: 1.
Percent of direct reference service requests answered within acceptable time frames. 2. Degree of requester satisfaction with
information provided. 3. Number of hits to key Web site pages and user satisfaction with the Office’s public Web site. 4.
Implementation of the Office’s reengineered "Answer Request" process. 5. Number of speakers, tours, exhibits, and other outreach
activities. 6. Installation of new IT systems to support office workflow and the electronic delivery of services.
Objective(s):
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