3.8: Multi-Channel Strategy
Develop a multi-channel strategy Other Information:
What Public Policy Outcomes are Related to Multi-Channel Delivery? Facilitating e-Inclusion, avoiding digital divide and reaching
the disadvantaged citizens. Making available eGovernment services and information to large part of the population. Expanding
citizen's choice, extending and providing citizen centric and personalized services. A closer government to the citizens,
providing transparency and openness and expanding citizen participation in public policy decision making. Re-use of governments'
information. Combined service delivery across different administrations. Re-using data and applications independently from
the channel, reducing the costs of providing services, included in policies oriented to efficiency, effectiveness and transparency.
Indicator(s):
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